{"componentChunkName":"component---src-templates-blog-post-js","path":"/blog/6-tips-for-helping-ease-the-administrative-burden-of-the-latest-cma-remedies","result":{"data":{"post":{"content":{"childMdx":{"body":"function _extends() { _extends = Object.assign || function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }\n\nfunction _objectWithoutProperties(source, excluded) { if (source == null) return {}; var target = _objectWithoutPropertiesLoose(source, excluded); var key, i; if (Object.getOwnPropertySymbols) { var sourceSymbolKeys = Object.getOwnPropertySymbols(source); for (i = 0; i < sourceSymbolKeys.length; i++) { key = sourceSymbolKeys[i]; if (excluded.indexOf(key) >= 0) continue; if (!Object.prototype.propertyIsEnumerable.call(source, key)) continue; target[key] = source[key]; } } return target; }\n\nfunction _objectWithoutPropertiesLoose(source, excluded) { if (source == null) return {}; var target = {}; var sourceKeys = Object.keys(source); var key, i; for (i = 0; i < sourceKeys.length; i++) { key = sourceKeys[i]; if (excluded.indexOf(key) >= 0) continue; target[key] = source[key]; } return target; }\n\n/* @jsx mdx */\nvar _frontmatter = {};\n\nvar makeShortcode = function makeShortcode(name) {\n  return function MDXDefaultShortcode(props) {\n    console.warn(\"Component \" + name + \" was not imported, exported, or provided by MDXProvider as global scope\");\n    return mdx(\"div\", props);\n  };\n};\n\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n      props = _objectWithoutProperties(_ref, [\"components\"]);\n\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"Veterinary professionals have always prioritised transparency, trust, and the wellbeing of their clients and patients. However, the latest CMA remedies have introduced additional layers of documentation and communication that will inevitably add to the daily administrative workload. \"), mdx(\"p\", null, \"At PetsApp, we believe vets deserve tools that make compliance easier - without adding extra pressure. With that in mind, the pack has put together their 6 top tips for helping to ease the administrative burden of the latest CMA remedies. This guide has been designed to give you quick time saving hacks, to reduce stress, and support seamless client communication - all achievable through PetsApp or your existing Practice Management System (PMS).\"), mdx(\"h1\", null, \"1. Simplify Client Onboarding with Welcome Messages\"), mdx(\"p\", null, \"Top of the list is a quick and easy tweak. Creating clarity from day one helps build client confidence and saves valuable time. With \", mdx(\"a\", _extends({\n    parentName: \"p\"\n  }, {\n    \"href\": \"https://petsapp.com/features\",\n    \"title\": \"petsapp features\"\n  }), \"PetsApp Welcome Messages\"), \", you can automatically share opening hours, out-of-hours services, and essential contact details. This ensures every pet owner receives accurate, consistent information, without your team needing to repeat it manually.\"), mdx(\"h2\", null, \"2. Customise your CoPilot\"), mdx(\"p\", null, \"PetsApp\\u2019s very own CoPilot can now be customised to automatically generate client messages that take into account the nuance of your business and clients. Designed by the PetsApp pack to  empower veterinary clinics with the ability to shape their own AI voice by letting them customize their Copilot\\u2019s prompt. PetsApp Copilot was the first veterinary client communication AI tool, allowing veterinary teams to quickly draft responses to pet owner messages. Now clinics can tailor the tone, guidance, and context of the drafted message to match their unique way of communicating with pet owners.\"), mdx(\"h2\", null, \"3. Highlight Value Through Itemised Billing\"), mdx(\"p\", null, \"Vets have always worked hard to be transparent about the services they offer, but something our community is often not very good at is communicating the levels of work that go into the support, services and care that they tirelessly administer to their patients and their patient\\u2019s families . Itemised billing is one of the proposed CMA remedies; with the intent to make things even clearer, when it comes to showing clients exactly what\\u2019s included in their pet\\u2019s care. With PetsApp, you can generate detailed invoices and consult summaries, while easily referencing financial aids such as Wellness Plans to demonstrate just how much preventive care helps clients save over time.\"), mdx(\"h2\", null, \"4. Use the Free PetsApp Scribe Consult Companion\"), mdx(\"p\", null, \"PetsApp\\u2019s Consult Companion helps teams feel confident they\\u2019ve covered every key point during consultations. This free feature provides a duty-of-care checklist, supporting both client understanding and professional reassurance - for Confidence and Consistency without interrupting your natural flow. Vets can also access pre-made templates via Scribe, tailored for a variety of different consult types, helping to make sure all necessary specifics are covered off.\"), mdx(\"p\", null, mdx(\"img\", _extends({\n    parentName: \"p\"\n  }, {\n    \"src\": \"//images.ctfassets.net/oa5wb8sed8k2/3TKEwQ4twjztrQjwfrAwhK/a49cb25c566111daed59150522cb4cc0/Scribe_3.png\",\n    \"alt\": \"PetsApp Scribe Templates\"\n  }))), mdx(\"h2\", null, \"5. 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Connect Your Systems for Seamless Efficiency\"), mdx(\"p\", null, \"Integrating PetsApp with your PMS keeps your communications, invoices, and updates consistent across platforms \\u2014 reducing duplication, errors, and admin time.\"), mdx(\"p\", null, \"By incorporating these 6 simple but practical tools, veterinary teams, like yours can easily stay focused on what matters most - providing exceptional care; while easing the administrative burden of the latest CMA remedies through smarter, more connected workflows. Keeping local vets, where they belong, at the heart of the petcare journey.\"));\n}\n;\nMDXContent.isMDXComponent = true;","excerpt":"Veterinary professionals have always prioritised transparency, trust, and the wellbeing of their clients and patients. However, the latest…"}},"showOnSearchEngines":true,"publishedDate":"2025-10-20T23:00+01:00","slug":"6-tips-for-helping-ease-the-administrative-burden-of-the-latest-cma-remedies","title":"6 Tips for Helping Ease the Administrative Burden of the Latest CMA Remedies","excerpt":{"excerpt":"Veterinary professionals have always prioritised transparency, trust, and the wellbeing of their clients and patients. However, the latest CMA remedies have introduced additional layers of documentation and communication that can add to the daily administrative workload. At PetsApp, we believe vets deserve tools that make compliance easier - without adding extra pressure.\nSo, the pack has put together their 5 top tips for helping to ease the administrative burden of the latest CMA remedies. This guide has been designed to give you quick time saving hacks, to reduce stress, and support seamless client communication - all achievable through PetsApp or your existing Practice Management System (PMS)."},"author":"Naomi Jenkins","createdAt":"2025-10-20T22:12:36.379Z","featuredImage":{"file":{"url":"//images.ctfassets.net/oa5wb8sed8k2/4NNgGSVx3fFzmQ4b57pJ4v/f099704e27dd788873d137140e7992e2/6tipsCMA.png"},"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7777777777777777,"src":"//images.ctfassets.net/oa5wb8sed8k2/4NNgGSVx3fFzmQ4b57pJ4v/f099704e27dd788873d137140e7992e2/6tipsCMA.png?w=870&q=50","srcSet":"//images.ctfassets.net/oa5wb8sed8k2/4NNgGSVx3fFzmQ4b57pJ4v/f099704e27dd788873d137140e7992e2/6tipsCMA.png?w=218&h=123&q=50 218w,\n//images.ctfassets.net/oa5wb8sed8k2/4NNgGSVx3fFzmQ4b57pJ4v/f099704e27dd788873d137140e7992e2/6tipsCMA.png?w=435&h=245&q=50 435w,\n//images.ctfassets.net/oa5wb8sed8k2/4NNgGSVx3fFzmQ4b57pJ4v/f099704e27dd788873d137140e7992e2/6tipsCMA.png?w=870&h=489&q=50 870w,\n//images.ctfassets.net/oa5wb8sed8k2/4NNgGSVx3fFzmQ4b57pJ4v/f099704e27dd788873d137140e7992e2/6tipsCMA.png?w=1280&h=720&q=50 1280w","sizes":"(max-width: 870px) 100vw, 870px"}}},"related":{"nodes":[{"content":{"childMdx":{"excerpt":"We all know why we ask pet owners to select an \"appointment reason\" when booking a visit online. 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All too often, I hear from clinics that feel it’s perfectly reasonable for appointment booking to involve multiple…"}},"slug":"veterinary-practice-management-why-your-booking-process-shapes-clinic-culture","title":"Veterinary Practice Management: Why Your Booking Process Shapes Clinic Culture","author":"Naomi Jenkins","createdAt":"2026-08-19T11:20:06.347Z","featuredImage":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.9047619047619047,"src":"//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=870&q=50","srcSet":"//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=218&h=114&q=50 218w,\n//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=435&h=228&q=50 435w,\n//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=870&h=457&q=50 870w,\n//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=1200&h=630&q=50 1200w","sizes":"(max-width: 870px) 100vw, 870px"}}},{"content":{"childMdx":{"excerpt":"Join us this September for a final review of the  Competition and Markets Authority’s report  (March 2026) which signals a major shift for…"}},"slug":"cma-remedies-explained-pricing-transparency-and-winning-on-value","title":"Competition and Marketing Authority Remedies: The Final Countdown for Veterinary Teams","author":"Naomi Oikonomou","createdAt":"2026-04-25T08:51:22.006Z","featuredImage":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.9047619047619047,"src":"//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=870&q=50","srcSet":"//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=218&h=114&q=50 218w,\n//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=435&h=228&q=50 435w,\n//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=870&h=457&q=50 870w,\n//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=1200&h=630&q=50 1200w","sizes":"(max-width: 870px) 100vw, 870px"}}}]}},"pageContext":{"id":"68f797bc-0adb-5f89-abac-49f9ff3de1f4"}},"staticQueryHashes":["2278678973","3248290905","3253140457"]}