{"componentChunkName":"component---src-templates-blog-post-js","path":"/blog/better-and-easier-in-patient-updates","result":{"data":{"post":{"content":{"childMdx":{"body":"function _extends() { _extends = Object.assign || function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }\n\nfunction _objectWithoutProperties(source, excluded) { if (source == null) return {}; var target = _objectWithoutPropertiesLoose(source, excluded); var key, i; if (Object.getOwnPropertySymbols) { var sourceSymbolKeys = Object.getOwnPropertySymbols(source); for (i = 0; i < sourceSymbolKeys.length; i++) { key = sourceSymbolKeys[i]; if (excluded.indexOf(key) >= 0) continue; if (!Object.prototype.propertyIsEnumerable.call(source, key)) continue; target[key] = source[key]; } } return target; }\n\nfunction _objectWithoutPropertiesLoose(source, excluded) { if (source == null) return {}; var target = {}; var sourceKeys = Object.keys(source); var key, i; for (i = 0; i < sourceKeys.length; i++) { key = sourceKeys[i]; if (excluded.indexOf(key) >= 0) continue; target[key] = source[key]; } return target; }\n\n/* @jsx mdx */\nvar _frontmatter = {};\n\nvar makeShortcode = function makeShortcode(name) {\n  return function MDXDefaultShortcode(props) {\n    console.warn(\"Component \" + name + \" was not imported, exported, or provided by MDXProvider as global scope\");\n    return mdx(\"div\", props);\n  };\n};\n\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n      props = _objectWithoutProperties(_ref, [\"components\"]);\n\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"blockquote\", null, mdx(\"p\", {\n    parentName: \"blockquote\"\n  }, \"Inpatient updates present a difficult challenge for the modern veterinary clinic. Using PetsApp, are now sending inpatient updates through our virtual vet platform - making things that little bit easier. Another practical benefit that telemedicine provides in animal care.\")), mdx(\"p\", null, \"You know how it goes when handling veterinary inpatient updates to a concerned pet owner. \\u201CDon\\u2019t call us, we\\u2019ll call you.\\u201D But having their pet admitted for veterinary care, even for a day procedure, can be a stressful, worrisome time for a pet parent. Inevitably, they do call - adding a (non-urgent) inbound phone call that disrupts your team\\u2019s workflow.\"), mdx(\"p\", null, \"It gets worse though because inevitably the owner calls for the update just when you are trying to take blood from a fractious cat. You can\\u2019t get to the phone right now. No problem, you\\u2019ll call them back later. Well, actually, that is a problem because that\\u2019s another phone call. It\\u2019s also another item on your expanding to-do list.\"), mdx(\"p\", null, \"So, by some miracle you not only find 5 minutes to give them a call back but you find a free phone line on which to do so. They don\\u2019t answer. Yep, as worried as they are about their pet, they have a life too. And so begins the game of phone-tag that absolutely no one loves. I\\u2019m betting this is sounding familiar. \"), mdx(\"p\", null, \"Fortunately, there is an alternative.\"), mdx(\"p\", null, \"With PetsApp hundreds of clinics are now sending inpatient updates through text chat. Many even include a quick photo of the pet having recovered from their in-patient procedure, looking cosy and looked after. This takes seconds, delights the pet owner (and, perhaps more surprisingly, the nursing team!), and eliminates those frustrating, time consuming, phone line congesting games of phone tag described above.\"), mdx(\"p\", null, mdx(\"img\", _extends({\n    parentName: \"p\"\n  }, {\n    \"src\": \"//images.ctfassets.net/oa5wb8sed8k2/30X8AEo6EDBaeddharwY7Y/5d470d7a2d53b184a56b79937113fb6b/Phone_screen_inpatient-4.png\",\n    \"alt\": \"screenshot inpatient updated\"\n  }))), mdx(\"p\", null, \"My favourite anecdote here is about a nurse that sent a pet owner a cute photo of their dog recovering from surgery. She said she was just about to feed their dog lunch. The owner replied saying he loves chicken. The nurse was able to reply that she was actually cooking some chicken for him right at that moment. The next photo was of this caring nurse hand feeding their dog some chicken. How do you think that made the pet owner feel? How do you think the alternative game of phone tag compares? Which one takes more time? Inpatient updates via text chat on PetsApp are more personal, higher touch and yet save everyone time.\"), mdx(\"p\", null, \"The beauty of the above is that the nurse was going to care for the dog in this way whether the owner knew about it or not. And do you think busy veterinary teams find time to tell the owner about those sorts of details of their pet\\u2019s care during discharge? No, they get missed. So, in this way, you communicate greater value to the owner, demonstrate a higher standard of clinical care, and distribute pet owner goodwill across a larger proportion of your team.\"));\n}\n;\nMDXContent.isMDXComponent = true;","excerpt":"Inpatient updates present a difficult challenge for the modern veterinary clinic. Using PetsApp, are now sending inpatient updates through…"}},"showOnSearchEngines":null,"publishedDate":"2021-04-20T10:00+01:00","slug":"better-and-easier-in-patient-updates","title":"Better - and easier - veterinary inpatient care (now virtual!)","excerpt":{"excerpt":"Inpatient updates present a difficult challenge for the modern veterinary clinic. Using PetsApp, clinics are now sending inpatient updates through our virtual vet platform - making things that little bit easier. Another practical benefit that telemedicine provides in animal care."},"author":"Thom Jenkins","createdAt":"2021-04-19T20:51:54.379Z","featuredImage":{"file":{"url":"//images.ctfassets.net/oa5wb8sed8k2/2F7nhum91YHZ1T1BRkvc2a/500f2f9e51cb94ec424bf4932d58b090/INPATIENT_UPDATES.png"},"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.5,"src":"//images.ctfassets.net/oa5wb8sed8k2/2F7nhum91YHZ1T1BRkvc2a/500f2f9e51cb94ec424bf4932d58b090/INPATIENT_UPDATES.png?w=870&q=50","srcSet":"//images.ctfassets.net/oa5wb8sed8k2/2F7nhum91YHZ1T1BRkvc2a/500f2f9e51cb94ec424bf4932d58b090/INPATIENT_UPDATES.png?w=218&h=145&q=50 218w,\n//images.ctfassets.net/oa5wb8sed8k2/2F7nhum91YHZ1T1BRkvc2a/500f2f9e51cb94ec424bf4932d58b090/INPATIENT_UPDATES.png?w=435&h=290&q=50 435w,\n//images.ctfassets.net/oa5wb8sed8k2/2F7nhum91YHZ1T1BRkvc2a/500f2f9e51cb94ec424bf4932d58b090/INPATIENT_UPDATES.png?w=870&h=580&q=50 870w,\n//images.ctfassets.net/oa5wb8sed8k2/2F7nhum91YHZ1T1BRkvc2a/500f2f9e51cb94ec424bf4932d58b090/INPATIENT_UPDATES.png?w=1305&h=870&q=50 1305w,\n//images.ctfassets.net/oa5wb8sed8k2/2F7nhum91YHZ1T1BRkvc2a/500f2f9e51cb94ec424bf4932d58b090/INPATIENT_UPDATES.png?w=1584&h=1056&q=50 1584w","sizes":"(max-width: 870px) 100vw, 870px"}}},"related":{"nodes":[{"content":{"childMdx":{"excerpt":"We all know why we ask pet owners to select an \"appointment reason\" when booking a visit online. 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All too often, I hear from clinics that feel it’s perfectly reasonable for appointment booking to involve multiple…"}},"slug":"veterinary-practice-management-why-your-booking-process-shapes-clinic-culture","title":"Veterinary Practice Management: Why Your Booking Process Shapes Clinic Culture","author":"Naomi Jenkins","createdAt":"2026-08-19T11:20:06.347Z","featuredImage":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.9047619047619047,"src":"//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=870&q=50","srcSet":"//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=218&h=114&q=50 218w,\n//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=435&h=228&q=50 435w,\n//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=870&h=457&q=50 870w,\n//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=1200&h=630&q=50 1200w","sizes":"(max-width: 870px) 100vw, 870px"}}},{"content":{"childMdx":{"excerpt":"Join us this September for a final review of the  Competition and Markets Authority’s report  (March 2026) which signals a major shift for…"}},"slug":"cma-remedies-explained-pricing-transparency-and-winning-on-value","title":"Competition and Marketing Authority Remedies: The Final Countdown for Veterinary Teams","author":"Naomi Oikonomou","createdAt":"2026-04-25T08:51:22.006Z","featuredImage":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.9047619047619047,"src":"//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=870&q=50","srcSet":"//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=218&h=114&q=50 218w,\n//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=435&h=228&q=50 435w,\n//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=870&h=457&q=50 870w,\n//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=1200&h=630&q=50 1200w","sizes":"(max-width: 870px) 100vw, 870px"}}}]}},"pageContext":{"id":"4a1dcd2d-29b3-5d9f-9ae0-f946f8e4f6e3"}},"staticQueryHashes":["2278678973","3248290905","3253140457"]}