{"componentChunkName":"component---src-templates-blog-post-js","path":"/blog/episode-11-Experience-Engineering-for-Veterinary-Clinics","result":{"data":{"post":{"content":{"childMdx":{"body":"function _extends() { _extends = Object.assign || function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }\n\nfunction _objectWithoutProperties(source, excluded) { if (source == null) return {}; var target = _objectWithoutPropertiesLoose(source, excluded); var key, i; if (Object.getOwnPropertySymbols) { var sourceSymbolKeys = Object.getOwnPropertySymbols(source); for (i = 0; i < sourceSymbolKeys.length; i++) { key = sourceSymbolKeys[i]; if (excluded.indexOf(key) >= 0) continue; if (!Object.prototype.propertyIsEnumerable.call(source, key)) continue; target[key] = source[key]; } } return target; }\n\nfunction _objectWithoutPropertiesLoose(source, excluded) { if (source == null) return {}; var target = {}; var sourceKeys = Object.keys(source); var key, i; for (i = 0; i < sourceKeys.length; i++) { key = sourceKeys[i]; if (excluded.indexOf(key) >= 0) continue; target[key] = source[key]; } return target; }\n\n/* @jsx mdx */\nvar _frontmatter = {};\n\nvar makeShortcode = function makeShortcode(name) {\n  return function MDXDefaultShortcode(props) {\n    console.warn(\"Component \" + name + \" was not imported, exported, or provided by MDXProvider as global scope\");\n    return mdx(\"div\", props);\n  };\n};\n\nvar Buzzsprout = makeShortcode(\"Buzzsprout\");\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n      props = _objectWithoutProperties(_ref, [\"components\"]);\n\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(Buzzsprout, {\n    id: \"7940104-episode-11-what-does-the-perfect-veterinary-clinic-look-like-with-kate-howard-village-vet.js\",\n    mdxType: \"Buzzsprout\"\n  }), mdx(\"p\", null, \"\\\"Awful experience. Receptionists were rude. The vet was uncaring, and i left none the wiser as to what was wrong with my pet. Avoid this practice.\\\"\"), mdx(\"p\", null, \"Ooft, not a review you'd want to see for your clinic - especially when it's accompanied by a one star and put on display for the whole world to see.\"), mdx(\"p\", null, \"What can we learn from thinking about clinics from the end-users perspective - the pet owner - and what does top quality veterinary service look like? Join Thom, and this week's guests (Howard & Kate, from Village Vet) as they discuss how best to offer a sterling customer experience. \"), mdx(\"p\", null, \"They also discuss their journey in veterinary medicine, how customer expectations have changed, and how their team stay in touch with their community over the pandemic.\"));\n}\n;\nMDXContent.isMDXComponent = true;","excerpt":"\"Awful experience. Receptionists were rude. The vet was uncaring, and i left none the wiser as to what was wrong with my pet. Avoid this…"}},"showOnSearchEngines":null,"publishedDate":"2021-02-18T00:00+00:00","slug":"episode-11-Experience-Engineering-for-Veterinary-Clinics","title":"PetsApp Podcast - Experience Engineering for Veterinary Clinics, with Kate & Howard, Village Vet","excerpt":{"excerpt":"What can we learn from thinking about clinics from the end-users perspective - the pet owner - and what does top quality veterinary service look like? Join Thom, and this week's guests (Howard & Kate, from Village Vet) as they discuss how best to offer a sterling customer experience. 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