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But How?\"), mdx(\"h1\", null, \"The Solution: PetsApp\"), mdx(\"ol\", null, mdx(\"li\", {\n    parentName: \"ol\"\n  }, mdx(\"p\", {\n    parentName: \"li\"\n  }, mdx(\"strong\", {\n    parentName: \"p\"\n  }, \"50% Reduction in Incoming Calls\"), \"\\nBy introducing the PetsApp chat feature, clients could send quick messages instead of calling, instantly halving the practice\\u2019s call volume.\")), mdx(\"li\", {\n    parentName: \"ol\"\n  }, mdx(\"p\", {\n    parentName: \"li\"\n  }, mdx(\"strong\", {\n    parentName: \"p\"\n  }, \"20 Hours of Team's Time Saved Every Week\"), \"\\nWith fewer phone calls and more streamlined processes, the team reclaimed around 20 hours of time each week \\u2014 enough to reinvest in patient care and proactive outreach.\")), mdx(\"li\", {\n    parentName: \"ol\"\n  }, mdx(\"p\", {\n    parentName: \"li\"\n  }, mdx(\"strong\", {\n    parentName: \"p\"\n  }, \"Increase in Revenue and Compliance\"), \"\\nAutomated reminders made it easy to promote wellness plan adoption, keeping pets on track with preventative care while increasing compliance and practice revenue.\")), mdx(\"li\", {\n    parentName: \"ol\"\n  }, mdx(\"p\", {\n    parentName: \"li\"\n  }, mdx(\"strong\", {\n    parentName: \"p\"\n  }, \"Happier Clients and More Referrals\"), \"\\nClients loved the convenience and quick responses, leading to higher satisfaction and more word-of-mouth referrals.\")), mdx(\"li\", {\n    parentName: \"ol\"\n  }, mdx(\"p\", {\n    parentName: \"li\"\n  }, mdx(\"strong\", {\n    parentName: \"p\"\n  }, \"A More Supported Team\"), \"\\nFreed from constant interruptions, the team could work more efficiently and enjoy their roles more, improving both morale and productivity.\"))), mdx(\"h1\", null, \"The Results at a Glance\"), mdx(\"p\", null, \"\\uD83D\\uDCC9 50% fewer incoming calls\"), mdx(\"p\", null, \"\\u23F1 20 hours saved per week\"), mdx(\"p\", null, \"\\uD83D\\uDCB0 Increased revenue and compliance via wellness plan adoption\"), mdx(\"p\", null, \"\\uD83D\\uDC3E Higher client satisfaction and referral rates\"), mdx(\"p\", null, \"\\uD83D\\uDE00 Happier, more efficient team\"), mdx(\"p\", null, mdx(\"strong\", {\n    parentName: \"p\"\n  }, \"In Dr. Hodges\\u2019 Words\")), mdx(\"p\", null, \"David qualified from Cambridge University Veterinary School in 1991. 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David believes pets are to be celebrated and that owning a pet should be fun.\"), mdx(\"p\", null, mdx(\"a\", _extends({\n    parentName: \"p\"\n  }, {\n    \"href\": \"https://youtu.be/E55UjLbmeOA?si=3d5l6AD_XSxGj7nj\"\n  }), mdx(\"img\", _extends({\n    parentName: \"a\"\n  }, {\n    \"src\": \"//images.ctfassets.net/oa5wb8sed8k2/7kuLQPJA34QoL9fIhWgkN1/215fa3e55db7053273d2f12b6185ce60/dont__YouTube_Thumbnail___11_.png\",\n    \"alt\": \"Dr. David Hodges\"\n  })))), mdx(\"p\", null, \"\\uD83D\\uDCF2 \", mdx(\"a\", _extends({\n    parentName: \"p\"\n  }, {\n    \"href\": \"https://petsapp.com/features\",\n    \"title\": \"petsapp features\"\n  }), \"Find out how PetsApp can help\"), \" your practice achieve similar results and more...\"));\n}\n;\nMDXContent.isMDXComponent = true;","excerpt":"When Dr. David Hodges, Veterinary Surgeon and Founder of Stellar Vets, first started using PetsApp, he quickly realised it wasn’t just…"}},"showOnSearchEngines":true,"publishedDate":"2025-08-15T16:45+03:00","slug":"how-stellar-vets-cut-calls-by-50-and-still-boosted-revenue-with-petsapp","title":"How Stellar Vets Cut Calls by 50% and Still Boosted Revenue with PetsApp","excerpt":{"excerpt":"Stellar Vets, led by Veterinary Surgeon and Founder Dr. David Hodges, faced a familiar set of challenges:\n\nA high volume of incoming calls tying up the front desk.\n\nAn overloaded team struggling to balance admin and patient care.\n\nThe need to grow the business and bring more clients through the door — without increasing staff costs or overloading the current team.\n\nThey knew they needed a solution that could streamline communications, improve client service, and free up valuable time to focus on patient care. But How?"},"author":"Naomi Jenkins","createdAt":"2025-08-15T13:42:55.015Z","featuredImage":{"file":{"url":"//images.ctfassets.net/oa5wb8sed8k2/5oJXk4l1fWFj9NfZLeDIcw/8eb3b8fbe05e0e5530adf780a2b5b7de/Blog.png"},"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.9047619047619047,"src":"//images.ctfassets.net/oa5wb8sed8k2/5oJXk4l1fWFj9NfZLeDIcw/8eb3b8fbe05e0e5530adf780a2b5b7de/Blog.png?w=870&q=50","srcSet":"//images.ctfassets.net/oa5wb8sed8k2/5oJXk4l1fWFj9NfZLeDIcw/8eb3b8fbe05e0e5530adf780a2b5b7de/Blog.png?w=218&h=114&q=50 218w,\n//images.ctfassets.net/oa5wb8sed8k2/5oJXk4l1fWFj9NfZLeDIcw/8eb3b8fbe05e0e5530adf780a2b5b7de/Blog.png?w=435&h=228&q=50 435w,\n//images.ctfassets.net/oa5wb8sed8k2/5oJXk4l1fWFj9NfZLeDIcw/8eb3b8fbe05e0e5530adf780a2b5b7de/Blog.png?w=870&h=457&q=50 870w,\n//images.ctfassets.net/oa5wb8sed8k2/5oJXk4l1fWFj9NfZLeDIcw/8eb3b8fbe05e0e5530adf780a2b5b7de/Blog.png?w=1200&h=630&q=50 1200w","sizes":"(max-width: 870px) 100vw, 870px"}}},"related":{"nodes":[{"content":{"childMdx":{"excerpt":"We all know why we ask pet owners to select an \"appointment reason\" when booking a visit online. 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