{"componentChunkName":"component---src-templates-blog-post-js","path":"/blog/petsapp-podcast-the-art-of-emotional-intelligence-how-to-mindfully-boost","result":{"data":{"post":{"content":{"childMdx":{"body":"function _extends() { _extends = Object.assign || function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }\n\nfunction _objectWithoutProperties(source, excluded) { if (source == null) return {}; var target = _objectWithoutPropertiesLoose(source, excluded); var key, i; if (Object.getOwnPropertySymbols) { var sourceSymbolKeys = Object.getOwnPropertySymbols(source); for (i = 0; i < sourceSymbolKeys.length; i++) { key = sourceSymbolKeys[i]; if (excluded.indexOf(key) >= 0) continue; if (!Object.prototype.propertyIsEnumerable.call(source, key)) continue; target[key] = source[key]; } } return target; }\n\nfunction _objectWithoutPropertiesLoose(source, excluded) { if (source == null) return {}; var target = {}; var sourceKeys = Object.keys(source); var key, i; for (i = 0; i < sourceKeys.length; i++) { key = sourceKeys[i]; if (excluded.indexOf(key) >= 0) continue; target[key] = source[key]; } return target; }\n\n/* @jsx mdx */\nvar _frontmatter = {};\n\nvar makeShortcode = function makeShortcode(name) {\n  return function MDXDefaultShortcode(props) {\n    console.warn(\"Component \" + name + \" was not imported, exported, or provided by MDXProvider as global scope\");\n    return mdx(\"div\", props);\n  };\n};\n\nvar Buzzsprout = makeShortcode(\"Buzzsprout\");\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n      props = _objectWithoutProperties(_ref, [\"components\"]);\n\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(Buzzsprout, {\n    id: \"13225756-the-art-of-emotional-intelligence-how-to-mindfully-boost-your-business.js\",\n    mdxType: \"Buzzsprout\"\n  }), mdx(\"p\", null, \"In this month's latest episode of our 'Hot Topics' series, pack member Naomi Oikonomou speaks to Becki Maher and Liv Oginska to discus emotional intelligence and just how much behavioural science can be used, successfully to actively but mindfully grow our businesses and the teams working within them. \"), mdx(\"h1\", null, \"About Liv Oginska:\"), mdx(\"p\", null, \"Olivia (Liv) Oginska DVM MRCVS PgCertSAS MAPP is a Vet and Keynote Speaker, who passionately promotes the power of Emotional Intelligence and Positive Psychology. Currently based in Western Australia, Liv is the founder of \", mdx(\"a\", _extends({\n    parentName: \"p\"\n  }, {\n    \"href\": \"https://behumansavvy.com/\"\n  }), \"Be Human Savvy\"), \" An initiative on a mission to empower vet teams and leaders to create psychologically safe workplaces and positive social connections through the power of EQ.\"), mdx(\"h1\", null, \"About Becki Maher:\"), mdx(\"p\", null, \"Managing Director of \", mdx(\"a\", _extends({\n    parentName: \"p\"\n  }, {\n    \"href\": \"https://inside-minds.com/\"\n  }), \"Inside Minds\"), \", Dr Rebecca Maher MA VetMB PGCert MRCVS has recently returned to veterinary to help businesses within the vet community to guide clients by applying behavioural science techniques to improve animal welfare and drive profitable growth.\"), mdx(\"p\", null, mdx(\"a\", _extends({\n    parentName: \"p\"\n  }, {\n    \"href\": \"https://petsapp.com/blog/facing-compassion-fatigue-head-on\",\n    \"title\": \"webinar with celine\"\n  }), mdx(\"img\", _extends({\n    parentName: \"a\"\n  }, {\n    \"src\": \"//images.ctfassets.net/oa5wb8sed8k2/2HQkaExETBm30oqay3BVV2/68998aeff248d3b989222454115cb887/Webinar_CelineEUTHABAG_compassion-fatigue_16x9_02.png\",\n    \"alt\": \"Webinar CelineEUTHABAG compassion-fatigue 16x9 02\"\n  })))), mdx(\"h1\", null, \"Additional Learning\"), mdx(\"p\", null, \"If you enjoyed this episode on EQ you may also like our \", mdx(\"a\", _extends({\n    parentName: \"p\"\n  }, {\n    \"href\": \"https://petsapp.com/blog/facing-compassion-fatigue-head-on\"\n  }), \"recent webinar\"), \" session on finding fullfillment in vet med and fighting compassion fatigue, led by Dr. Celine Leheurteux\"), mdx(\"p\", null, \"Or why not try reading Naomi Oikonomou's article on the \", mdx(\"a\", _extends({\n    parentName: \"p\"\n  }, {\n    \"href\": \"https://petsapp.com/blog/fuel-versus-friction\"\n  }), \"psychology of buying\"), \". Friction Versus Fuel outlines the two ways to influence clients and why she thinks friction can help empower better outcomes for both a business and its customers.\"));\n}\n;\nMDXContent.isMDXComponent = true;","excerpt":"In this month's latest episode of our 'Hot Topics' series, pack member Naomi Oikonomou speaks to Becki Maher and Liv Oginska to discus…"}},"showOnSearchEngines":true,"publishedDate":"2023-07-15T00:00+03:00","slug":"petsapp-podcast-the-art-of-emotional-intelligence-how-to-mindfully-boost","title":"PetsApp Podcast 🎙 The Art of Emotional Intelligence: How to Mindfully Boost Your Business","excerpt":{"excerpt":"In this month's latest episode of our 'Hot Topics' series, pack member Naomi Oikonomou speaks to Becki Maher and Liv Oginska to discus emotional intelligence and just how much behavioural science can be used, successfully to actively but mindfully grow our businesses and the teams working within them. "},"author":"Liv Oginska - Founder of Human Savvy & Vet Gone Real, and  Becki Maher - Founder of Inside Minds","createdAt":"2023-07-14T22:23:14.050Z","featuredImage":{"file":{"url":"//images.ctfassets.net/oa5wb8sed8k2/IkTqnqcs2Wmf4e28MEcaw/9fe947d681413d25f78c7eca71bd1c3a/The_Art_of_Emotional_Intelligence_How_to_Mindfully_Boost_your_Business.png"},"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7777777777777777,"src":"//images.ctfassets.net/oa5wb8sed8k2/IkTqnqcs2Wmf4e28MEcaw/9fe947d681413d25f78c7eca71bd1c3a/The_Art_of_Emotional_Intelligence_How_to_Mindfully_Boost_your_Business.png?w=870&q=50","srcSet":"//images.ctfassets.net/oa5wb8sed8k2/IkTqnqcs2Wmf4e28MEcaw/9fe947d681413d25f78c7eca71bd1c3a/The_Art_of_Emotional_Intelligence_How_to_Mindfully_Boost_your_Business.png?w=218&h=123&q=50 218w,\n//images.ctfassets.net/oa5wb8sed8k2/IkTqnqcs2Wmf4e28MEcaw/9fe947d681413d25f78c7eca71bd1c3a/The_Art_of_Emotional_Intelligence_How_to_Mindfully_Boost_your_Business.png?w=435&h=245&q=50 435w,\n//images.ctfassets.net/oa5wb8sed8k2/IkTqnqcs2Wmf4e28MEcaw/9fe947d681413d25f78c7eca71bd1c3a/The_Art_of_Emotional_Intelligence_How_to_Mindfully_Boost_your_Business.png?w=870&h=489&q=50 870w,\n//images.ctfassets.net/oa5wb8sed8k2/IkTqnqcs2Wmf4e28MEcaw/9fe947d681413d25f78c7eca71bd1c3a/The_Art_of_Emotional_Intelligence_How_to_Mindfully_Boost_your_Business.png?w=1305&h=734&q=50 1305w,\n//images.ctfassets.net/oa5wb8sed8k2/IkTqnqcs2Wmf4e28MEcaw/9fe947d681413d25f78c7eca71bd1c3a/The_Art_of_Emotional_Intelligence_How_to_Mindfully_Boost_your_Business.png?w=1740&h=979&q=50 1740w,\n//images.ctfassets.net/oa5wb8sed8k2/IkTqnqcs2Wmf4e28MEcaw/9fe947d681413d25f78c7eca71bd1c3a/The_Art_of_Emotional_Intelligence_How_to_Mindfully_Boost_your_Business.png?w=1920&h=1080&q=50 1920w","sizes":"(max-width: 870px) 100vw, 870px"}}},"related":{"nodes":[{"content":{"childMdx":{"excerpt":"We all know why we ask pet owners to select an \"appointment reason\" when booking a visit online. It helps your team understand why a client…"}},"slug":"ai-appointment-booking-for-veterinary-practices-smarter-bookings-for-clients","title":"AI Appointment Booking for Veterinary Practices: Smarter Bookings for Clients","author":"Dr. Thom Jenkins","createdAt":"2026-08-24T09:52:57.704Z","featuredImage":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.9047619047619047,"src":"//images.ctfassets.net/oa5wb8sed8k2/4Eulsukv83HNYDygIEDgom/3f9b320e9577aa9e8f0af15e72d51409/Ai_appointment_booking.png?w=870&q=50","srcSet":"//images.ctfassets.net/oa5wb8sed8k2/4Eulsukv83HNYDygIEDgom/3f9b320e9577aa9e8f0af15e72d51409/Ai_appointment_booking.png?w=218&h=114&q=50 218w,\n//images.ctfassets.net/oa5wb8sed8k2/4Eulsukv83HNYDygIEDgom/3f9b320e9577aa9e8f0af15e72d51409/Ai_appointment_booking.png?w=435&h=228&q=50 435w,\n//images.ctfassets.net/oa5wb8sed8k2/4Eulsukv83HNYDygIEDgom/3f9b320e9577aa9e8f0af15e72d51409/Ai_appointment_booking.png?w=870&h=457&q=50 870w,\n//images.ctfassets.net/oa5wb8sed8k2/4Eulsukv83HNYDygIEDgom/3f9b320e9577aa9e8f0af15e72d51409/Ai_appointment_booking.png?w=1200&h=630&q=50 1200w","sizes":"(max-width: 870px) 100vw, 870px"}}},{"content":{"childMdx":{"excerpt":"Booking processes matter! All too often, I hear from clinics that feel it’s perfectly reasonable for appointment booking to involve multiple…"}},"slug":"veterinary-practice-management-why-your-booking-process-shapes-clinic-culture","title":"Veterinary Practice Management: Why Your Booking Process Shapes Clinic Culture","author":"Naomi Jenkins","createdAt":"2026-08-19T11:20:06.347Z","featuredImage":{"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.9047619047619047,"src":"//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=870&q=50","srcSet":"//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=218&h=114&q=50 218w,\n//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=435&h=228&q=50 435w,\n//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=870&h=457&q=50 870w,\n//images.ctfassets.net/oa5wb8sed8k2/49l4xDHahcYBFTHMEdBunM/217aec7be18c4aec678d72774d32485a/Copy_of_Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__6_.png?w=1200&h=630&q=50 1200w","sizes":"(max-width: 870px) 100vw, 870px"}}},{"content":{"childMdx":{"excerpt":"Join us this September for a final review of the  Competition and Markets Authority’s report  (March 2026) which signals a major shift for…"}},"slug":"cma-remedies-explained-pricing-transparency-and-winning-on-value","title":"Competition and Marketing Authority Remedies: The Final Countdown for Veterinary Teams","author":"Naomi Oikonomou","createdAt":"2026-04-25T08:51:22.006Z","featuredImage":{"fluid":{"base64":"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABQAAAALCAMAAABI111xAAABgFBMVEUtau8tavAsavAravAmaPAzbfCQpPR/mPMXZfApafAoafEiafIeaPI/c/KKofaFnfY3b/IhZ/IkaPEgZ/EnafAqavEtaek1auRddN1QauBLbuFkftl6i+BsgdwuZ9lHcOBrguhNcuomafJhdst+h7GJjcyNdatqX6JPYqhyaZd9friiqr2QocuilcBYb98kafEoafBxgNl3g8x1fc1xcspob8WUjLqOgrpwcsiSoNdwidtvdNE4aespavAiaPEybPNpf9M8aqxlf7dqf94fZvAqafAqavBTdexuhrx9l76is8t9j804bPAmafAsau8pae8naO8maO8gZ/BCbu58jsiCnL51kbhugtItafEjZ/Arae9GdPBMd/BNePBFdPBGdfJtheh7i855itRgf+1EdPFLd/BOePA2bfAuau9XfvFti/Jnh/JoiPJ7lfN+l/SBmfWAmPV+mPR5k/NkhvFDc/Aqae8jZ+8cZe8XZO9RevFUfPFTfPFYfvFagPEZZe8eZu+PTfwBAAAAgElEQVQIHU3BuwnCUABA0XvDA38kIJYWDmDpCPZZwAWcLANY6wqCEwhWVmnSJBbv+UGSnCMg/r1IERDInNirIwRw5Qh1JIC5I0UNASgcSyBkLtPWr+tOLhEEMvftzJ/uHAGhdNCmeQVSng720KYiwNFBx/QJAXL1sfHjvl54S/AGpgQdnsurZ2YAAAAASUVORK5CYII=","aspectRatio":1.9047619047619047,"src":"//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=870&q=50","srcSet":"//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=218&h=114&q=50 218w,\n//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=435&h=228&q=50 435w,\n//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=870&h=457&q=50 870w,\n//images.ctfassets.net/oa5wb8sed8k2/6rFKpwzbHPrZcgI8TI0Sjv/a805007df4c04e3515cb8c7b5fce23c4/Copy_of_PetsApp_Together_in_Partnership_with_SPVS_Banner_Orange__4_.png?w=1200&h=630&q=50 1200w","sizes":"(max-width: 870px) 100vw, 870px"}}}]}},"pageContext":{"id":"591ca813-d7cf-539a-8df5-97b1c7f79975"}},"staticQueryHashes":["2278678973","3248290905","3253140457"]}