{"componentChunkName":"component---src-templates-blog-post-js","path":"/blog/petsapp-widget-gets-smarter-contact-capture-and-messaging-handoff-now","result":{"data":{"post":{"content":{"childMdx":{"body":"function _extends() { _extends = Object.assign || function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }\n\nfunction _objectWithoutProperties(source, excluded) { if (source == null) return {}; var target = _objectWithoutPropertiesLoose(source, excluded); var key, i; if (Object.getOwnPropertySymbols) { var sourceSymbolKeys = Object.getOwnPropertySymbols(source); for (i = 0; i < sourceSymbolKeys.length; i++) { key = sourceSymbolKeys[i]; if (excluded.indexOf(key) >= 0) continue; if (!Object.prototype.propertyIsEnumerable.call(source, key)) continue; target[key] = source[key]; } } return target; }\n\nfunction _objectWithoutPropertiesLoose(source, excluded) { if (source == null) return {}; var target = {}; var sourceKeys = Object.keys(source); var key, i; for (i = 0; i < sourceKeys.length; i++) { key = sourceKeys[i]; if (excluded.indexOf(key) >= 0) continue; target[key] = source[key]; } return target; }\n\n/* @jsx mdx */\nvar _frontmatter = {};\n\nvar makeShortcode = function makeShortcode(name) {\n  return function MDXDefaultShortcode(props) {\n    console.warn(\"Component \" + name + \" was not imported, exported, or provided by MDXProvider as global scope\");\n    return mdx(\"div\", props);\n  };\n};\n\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n      props = _objectWithoutProperties(_ref, [\"components\"]);\n\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"PetsApp has just rolled out a powerful update to its website widget, aimed at helping veterinary clinics reduce missed chats, build stronger client relationships, and boost new registrations. The latest version of the widget now prompts pet owners to share their contact details\\u2014such as their name, phone number, or email\\u2014before they start a conversation. This small but significant shift marks the end of anonymous chats, giving veterinary teams valuable context from the very first message.\"), mdx(\"p\", null, \"But that\\u2019s not all. The upgrade also introduces optional SMS and WhatsApp handoff, allowing clinics to continue conversations seamlessly even after a pet owner leaves the website. Whether it\\u2019s a quick follow-up or a gentle nudge to book that first appointment, clinics can now maintain momentum and engagement\\u2014without needing to invest in additional tools or integrations. Both features are available immediately, and best of all, they\\u2019re completely free for all PetsApp clinics.\"), mdx(\"h1\", null, \"Why It Matters\"), mdx(\"p\", null, \"This enhancement is especially helpful for clinics looking to attract and convert new clients. Today\\u2019s pet owners often browse several clinic websites before committing. With the updated widget, even a short inquiry can turn into a valuable lead, thanks to early contact capture. Clinics can follow up thoughtfully, build trust, and ultimately increase conversion rates\\u2014all from a single web chat.\"), mdx(\"p\", null, \"The optional handoff to SMS or WhatsApp extends the clinic's reach beyond the browser window. If a pet owner leaves the site mid-conversation, there\\u2019s now a built-in way to keep the conversation going. It\\u2019s a smoother experience for pet owners and a smarter acquisition funnel for clinics.\"), mdx(\"h1\", null, \"How to Enable the Update\"), mdx(\"p\", null, \"New to PetsApp\\u2019s widget? Visit dashboard.petsapp.com/settings/web-widget for step-by-step setup instructions.\"), mdx(\"p\", null, \"Already using \", mdx(\"a\", _extends({\n    parentName: \"p\"\n  }, {\n    \"href\": \"https://dashboard.petsapp.com/?_gl=1*1xkajjr*_gcl_au*NzU3NDM3NzUyLjE3NDM2MTI3NDQ.\"\n  }), \"the widget?\"), \" If it\\u2019s installed as recommended, the new features should be live already.\"), mdx(\"p\", null, \"Not seeing the update? If you use a CDN (such as Nitro, Cloudflare, or HubSpot CMS), ask your developer or IT team to clear the cache so the latest version loads correctly.\"), mdx(\"h1\", null, \"A More Powerful Digital Front Door\"), mdx(\"p\", null, \"These updates turn your clinic\\u2019s website from a passive digital brochure into a dynamic, conversation-first channel for client acquisition and care. By capturing contact details early and continuing conversations via trusted messaging platforms, your team saves time, builds stronger relationships, and helps more pets get the care they need\\u2014without letting leads slip away.\"), mdx(\"p\", null, \"For more tips on how to make the most of the PetsApp widget, visit \", mdx(\"a\", _extends({\n    parentName: \"p\"\n  }, {\n    \"href\": \"https://petsapp.com/demo\"\n  }), \"https://petsapp.com/demo\"), \" or speak with your PetsApp Customer Success Manager.\"));\n}\n;\nMDXContent.isMDXComponent = true;","excerpt":"PetsApp has just rolled out a powerful update to its website widget, aimed at helping veterinary clinics reduce missed chats, build stronger…"}},"showOnSearchEngines":true,"publishedDate":"2025-05-20T13:27+03:00","slug":"petsapp-widget-gets-smarter-contact-capture-and-messaging-handoff-now","title":"PetsApp Widget Gets Smarter: Contact Capture and Messaging Handoff Now Available Free for All Clinics","excerpt":{"excerpt":"PetsApp has just rolled out a powerful update to its website widget, aimed at helping veterinary clinics reduce missed chats, build stronger client relationships, and boost new registrations. The latest version of the widget now prompts pet owners to share their contact details—such as their name, phone number, or email—before they start a conversation. This small but significant shift marks the end of anonymous chats, giving veterinary teams valuable context from the very first message."},"author":"Will 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