{"componentChunkName":"component---src-templates-blog-post-js","path":"/blog/secrets-behind-the-uks-best-vet-practice-revealed-at-vetcpd","result":{"data":{"post":{"content":{"childMdx":{"body":"function _extends() { _extends = Object.assign || function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }\n\nfunction _objectWithoutProperties(source, excluded) { if (source == null) return {}; var target = _objectWithoutPropertiesLoose(source, excluded); var key, i; if (Object.getOwnPropertySymbols) { var sourceSymbolKeys = Object.getOwnPropertySymbols(source); for (i = 0; i < sourceSymbolKeys.length; i++) { key = sourceSymbolKeys[i]; if (excluded.indexOf(key) >= 0) continue; if (!Object.prototype.propertyIsEnumerable.call(source, key)) continue; target[key] = source[key]; } } return target; }\n\nfunction _objectWithoutPropertiesLoose(source, excluded) { if (source == null) return {}; var target = {}; var sourceKeys = Object.keys(source); var key, i; for (i = 0; i < sourceKeys.length; i++) { key = sourceKeys[i]; if (excluded.indexOf(key) >= 0) continue; target[key] = source[key]; } return target; }\n\n/* @jsx mdx */\nvar _frontmatter = {};\n\nvar makeShortcode = function makeShortcode(name) {\n  return function MDXDefaultShortcode(props) {\n    console.warn(\"Component \" + name + \" was not imported, exported, or provided by MDXProvider as global scope\");\n    return mdx(\"div\", props);\n  };\n};\n\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n      props = _objectWithoutProperties(_ref, [\"components\"]);\n\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"Delegates from up and down the UK attended this year\\u2019s VetCPD conference and were treated to an unusually candid session from Dr. Richard Sanderson of Sanderson Vets, the clinic that has repeatedly been crowned the UK\\u2019s Best Practice.\"), mdx(\"p\", null, \"In what attendees described as 'well worth attending' Dr. Sanderson pulled back the curtain on how his team has managed not only to grow year-on-year, but also to retain staff in an industry plagued by burnout and shortages.\"), mdx(\"h2\", null, \"The Growth Hacks Larger Groups Wouldn't Share\"), mdx(\"p\", null, \"While the talk was billed as \", mdx(\"a\", _extends({\n    parentName: \"p\"\n  }, {\n    \"href\": \"https://youtu.be/6BImoGTOFeY\"\n  }), \"a general discussion on practice management\"), \", it quickly became clear that Dr. Sanderson was giving away far more than expected. He outlined the exact \\u201Cgrowth hacks\\u201D that have kept Sanderson Vets ahead of the curve, from culture-first leadership to refining client touch points.\"), mdx(\"p\", null, \"So what did he cite as his stellar secret weapon? Putting the power back into the hands of his team members with PetsApp!\"), mdx(\"h2\", null, \"PetsApp: The Quiet Advantage\"), mdx(\"p\", null, \"In what felt more like a leak than a prepared remark, Dr. Sanderson admitted that PetsApp had played a critical role in transforming both client experience and team efficiency. By streamlining communication, reducing admin, and allowing staff to focus on meaningful care, the platform has quietly underpinned Sanderson Vets\\u2019 award-winning formula and allowed them to shine in a way only they can.\"), mdx(\"p\", null, \"\\u201CIt\\u2019s not just a tool, it\\u2019s the backbone of how we run now,\\u201D Dr. Sanderson was overheard saying. \\u201CIf you want happier staff, more loyal clients, and a stronger bottom line \\u2014 this is where you start.\\u201D\"), mdx(\"h2\", null, \"Staff Happiness = Sustainability\"), mdx(\"p\", null, \"Beyond the tech angle, Dr. Sanderson doubled down on the importance of staff sustainability, an issue at the heart of veterinary challenges nationwide. His message was clear: happy, supported teams don\\u2019t just stay longer, they deliver better care and drive better business outcomes.\"), mdx(\"h2\", null, \"Why This Matters\"), mdx(\"p\", null, \"With many practices across the UK struggling to balance growth and wellbeing, Dr. Sanderson\\u2019s talk was less of a lecture and more of a blueprint. And while he may not have intended to spotlight his \", mdx(\"a\", _extends({\n    parentName: \"p\"\n  }, {\n    \"href\": \"https://petsapp.com/case-studies\",\n    \"title\": \"learn more about petsapp \"\n  }), \"secret tech advantage, the PetsApp\"), \" mention is already being talked about as the real hack of the day.\"));\n}\n;\nMDXContent.isMDXComponent = true;","excerpt":"Delegates from up and down the UK attended this year’s VetCPD conference and were treated to an unusually candid session from Dr. Richard…"}},"showOnSearchEngines":true,"publishedDate":"2025-10-02T00:00+01:00","slug":"secrets-behind-the-uks-best-vet-practice-revealed-at-vetcpd","title":"Secrets Behind the UK’s Best Vet Practice Revealed at VetCPD","excerpt":{"excerpt":"Delegates from up and down the UK attended this year’s VetCPD conference and were treated to an unusually candid session from Dr. Richard Sanderson of Sanderson Vets, the clinic that has repeatedly been crowned the UK’s Best Practice.\n\nIn what attendees described as 'well worth attending' Dr. Sanderson pulled back the curtain on how his team has managed not only to grow year-on-year, but also to retain staff in an industry plagued by burnout and shortages."},"author":"Naomi Jenkins","createdAt":"2025-10-01T22:07:35.469Z","featuredImage":{"file":{"url":"//images.ctfassets.net/oa5wb8sed8k2/6kYLXUyaxnddC6gclAjMPF/4c8f354d58fb0c83020d418c341852e6/Screenshot_2025-10-01_at_23.03.18.png"},"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.9214145383104126,"src":"//images.ctfassets.net/oa5wb8sed8k2/6kYLXUyaxnddC6gclAjMPF/4c8f354d58fb0c83020d418c341852e6/Screenshot_2025-10-01_at_23.03.18.png?w=870&q=50","srcSet":"//images.ctfassets.net/oa5wb8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