{"componentChunkName":"component---src-templates-blog-post-js","path":"/blog/three-rings-the-tyranny-of-the-telephone","result":{"data":{"post":{"content":{"childMdx":{"body":"function _extends() { _extends = Object.assign || function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }\n\nfunction _objectWithoutProperties(source, excluded) { if (source == null) return {}; var target = _objectWithoutPropertiesLoose(source, excluded); var key, i; if (Object.getOwnPropertySymbols) { var sourceSymbolKeys = Object.getOwnPropertySymbols(source); for (i = 0; i < sourceSymbolKeys.length; i++) { key = sourceSymbolKeys[i]; if (excluded.indexOf(key) >= 0) continue; if (!Object.prototype.propertyIsEnumerable.call(source, key)) continue; target[key] = source[key]; } } return target; }\n\nfunction _objectWithoutPropertiesLoose(source, excluded) { if (source == null) return {}; var target = {}; var sourceKeys = Object.keys(source); var key, i; for (i = 0; i < sourceKeys.length; i++) { key = sourceKeys[i]; if (excluded.indexOf(key) >= 0) continue; target[key] = source[key]; } return target; }\n\n/* @jsx mdx */\nvar _frontmatter = {};\n\nvar makeShortcode = function makeShortcode(name) {\n  return function MDXDefaultShortcode(props) {\n    console.warn(\"Component \" + name + \" was not imported, exported, or provided by MDXProvider as global scope\");\n    return mdx(\"div\", props);\n  };\n};\n\nvar layoutProps = {\n  _frontmatter: _frontmatter\n};\nvar MDXLayout = \"wrapper\";\nreturn function MDXContent(_ref) {\n  var components = _ref.components,\n      props = _objectWithoutProperties(_ref, [\"components\"]);\n\n  return mdx(MDXLayout, _extends({}, layoutProps, props, {\n    components: components,\n    mdxType: \"MDXLayout\"\n  }), mdx(\"p\", null, \"No matter what you\\u2019re doing you\\u2019ve got three rings to answer it. \"), mdx(\"p\", null, \"Three rings or else the pet on the other end of the phone, who might be bleeding out at exactly this moment for all you know, might not get the care they need. \"), mdx(\"p\", null, \"Never mind what you\\u2019re doing right now, never mind the pet owner in front of you you\\u2019re already trying to serve. Never mind the fact the ringing could just as easily be someone with a non-urgent query calling at precisely the wrong time. \"), mdx(\"p\", null, \"Three rings.\"), mdx(\"p\", null, \"With a text chat you\\u2019ve got 30-60 minutes to respond, because you can set client expectations ahead of time with an automated welcome message. And you can prioritise inbound text chats at a glance - you can see what the issue is - before you decide how and when to respond. It gives you control of your workflow. It gives you the power to say: \\u201CYou know what? I\\u2019ll come to that after I\\u2019ve grabbed some lunch.\\u201D\"), mdx(\"p\", null, mdx(\"img\", _extends({\n    parentName: \"p\"\n  }, {\n    \"src\": \"//images.ctfassets.net/oa5wb8sed8k2/7BsJjd0o5qSNOrmfTgBnfi/b4b06fa35b79fe8d2a132a6bd878d793/Screenshot_2020-07-02_at_10.50.31.png\",\n    \"alt\": \"Lazy people create history\"\n  }))), mdx(\"p\", null, \"Thomas Edison once said genius consists of 99% perspiration, that is to say hard work, and only 1% inspiration. That being true, every veterinary professional is at least 99% of the way to genius! And to be fair we have far more than our fair share of smart cookies.\"), mdx(\"p\", null, \"But Ma Yun, founder of Alibaba, disagrees with Edison - brave man - and instead claims that it\\u2019s lazy people that really create history. They do this by creating path-of-least-resistance ways of doing things.\"), mdx(\"p\", null, \"Veterinary teams are never going to be lazy. We have far too much inherent drive for that. But maybe we do have a thing or two to learn from Ma Yun. We must now reach for those tools that will help us be even more effective than we are now, while reclaiming some balance - shaking off the tyranny of the telephone and, most of all, allowing us to have our lunch and eat it too.\"));\n}\n;\nMDXContent.isMDXComponent = true;","excerpt":"No matter what you’re doing you’ve got three rings to answer it.  Three rings or else the pet on the other end of the phone, who might be…"}},"showOnSearchEngines":null,"publishedDate":"2020-07-02","slug":"three-rings-the-tyranny-of-the-telephone","title":"Three Rings: The Tyranny of the Telephone","excerpt":{"excerpt":"No matter what you’re doing you’ve got three rings to answer it. \n\nThree rings or else the pet on the other end of the phone, who might be bleeding out at exactly this moment for all you know, might not get the care they need. 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