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The trio discuss everything…"}},"showOnSearchEngines":true,"publishedDate":"2023-09-19T00:00+03:00","slug":"village-vets-formby-petsapp-together","title":"Village Vets Formby 🎙 The PetsApp Together Podcast Special ","excerpt":{"excerpt":"Join Village Vets Formby Directors Kate Higgins and Howard Goatley in conversation with Thom at Somerford Hall. The trio discuss everything from the [Theory of Constraints](https://petsapp.com/blog/theory-of-constraints) to how continuing to identify your one true bottleneck can help you to consistently improve the overall experience offered by your clinic, and the advocacy it receives in return."},"author":"Kate Higgins & Howard Goatley - Directors, Village Vets Formby, Thom Jenkins Co-founder & CEO, PetsApp","createdAt":"2023-09-19T20:31:33.409Z","featuredImage":{"file":{"url":"//images.ctfassets.net/oa5wb8sed8k2/wrQoZkNQH4j5LXh8RInwj/f56531aa6bf9285a23014e46dd23c08e/Village_Vets_Formby_Petsapp_Together_Podcast_Special.png"},"fluid":{"base64":"data:image/png;base64,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","aspectRatio":1.7777777777777777,"src":"//images.ctfassets.net/oa5wb8sed8k2/wrQoZkNQH4j5LXh8RInwj/f56531aa6bf9285a23014e46dd23c08e/Village_Vets_Formby_Petsapp_Together_Podcast_Special.png?w=870&q=50","srcSet":"//images.ctfassets.net/oa5wb8sed8k2/wrQoZkNQH4j5LXh8RInwj/f56531aa6bf9285a23014e46dd23c08e/Village_Vets_Formby_Petsapp_Together_Podcast_Special.png?w=218&h=123&q=50 218w,\n//images.ctfassets.net/oa5wb8sed8k2/wrQoZkNQH4j5LXh8RInwj/f56531aa6bf9285a23014e46dd23c08e/Village_Vets_Formby_Petsapp_Together_Podcast_Special.png?w=435&h=245&q=50 435w,\n//images.ctfassets.net/oa5wb8sed8k2/wrQoZkNQH4j5LXh8RInwj/f56531aa6bf9285a23014e46dd23c08e/Village_Vets_Formby_Petsapp_Together_Podcast_Special.png?w=870&h=489&q=50 870w,\n//images.ctfassets.net/oa5wb8sed8k2/wrQoZkNQH4j5LXh8RInwj/f56531aa6bf9285a23014e46dd23c08e/Village_Vets_Formby_Petsapp_Together_Podcast_Special.png?w=1305&h=734&q=50 1305w,\n//images.ctfassets.net/oa5wb8sed8k2/wrQoZkNQH4j5LXh8RInwj/f56531aa6bf9285a23014e46dd23c08e/Village_Vets_Formby_Petsapp_Together_Podcast_Special.png?w=1740&h=979&q=50 1740w,\n//images.ctfassets.net/oa5wb8sed8k2/wrQoZkNQH4j5LXh8RInwj/f56531aa6bf9285a23014e46dd23c08e/Village_Vets_Formby_Petsapp_Together_Podcast_Special.png?w=1920&h=1080&q=50 1920w","sizes":"(max-width: 870px) 100vw, 870px"}}},"related":{"nodes":[{"content":{"childMdx":{"excerpt":"We all know why we ask pet owners to select an \"appointment reason\" when booking a visit online. 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